Inside Solution Provider

Responsibilities

• Support Professional customers with use of Weblink, WorldPac, and other electronic part catalogs:
  • Assist Professional customer associates in understanding how to use e-catalog look-up and ordering systems
  • Provide Weblink specification sheets for Professional customers reconditioning vehicles
  • Access online sources when information on late-model cars requiring special fluids is needed
• Manage inventory of stocked parts:
  • Identify product that needs to be stocked at Professional customer's location
  • Assist Parts Manager / Supply Lead with daily stock orders and removing aged product
  • Help receive and put away stock orders
• Source and order requested parts for Professional customers' mechanical repair processes:
  • Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels
  • Source OE product where Professional customer does not have good dealership relationships
  • Assist in sourcing and ordering recycled, back-ordered, or difficult-to-find parts
• Follow up on ordered product ETAs:
  • Provide communication to the Store General Manager regarding service and/or inventory issues
  • Track RTVs, cores, and warranties for prompt resolution
• Attend Professional customer Production meetings as requested by the local Professional customer management team
• Reduce OE spend:
  • Work with Professional customer Parts or Supply Associates to identify product bought from OE car dealers that may be available through intercompany supply channels
  • Coordinate product information and awareness training to help Technicians' comfort levels with OE-comparable product
  • Assist Professional customer associates in reviewing cars in wholesale for potential parts that may otherwise be sourced from OE car dealers
• Identify cars in parts hold and look for solutions to help get these cars parts-ready
• Review the Pending list of cars coming in for reconditioning and verify that the basic market basket of product is available in stock
• Manage hardware program:
  • Identify product that needs to be stocked at Professional Customer / serving CARQUEST store
  • Check stock levels and prepare suggested stock orders twice a week or more as needed
  • Help receive and put away hardware orders
• Provide feedback regarding any issues, concerns, and opportunities to the Professional customer management team
• Anticipate Professional customer needs and offer potential solutions
• Follow Advance/CarQuest Store uniform policy and dress standard

Requirements

• High school diploma or general education degree (GED)
• ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

• Predominantly walking or standing
• Able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

• Primarily working inside, with occasional outdoor exposure to various weather conditions while performing tasks such as installing batteries and wiper blades
• Occasionally exposed to:
  • Moving mechanical parts
  • High, precarious places
  • Toxic or caustic chemicals
  • Risk of electrical shock
  • Explosives
  • Vibration
• Noise level in the work environment is usually moderate