Inside Sales Supervisor

About the role

Your Job As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence. You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams. Your leadership will help shape an efficient, customer-focused inside-sales environment.

Responsibilities

• Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
• Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
• Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
• Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
• Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
• Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.

Requirements

• Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
• Previous experience leading, supervising, or mentoring team members.
• Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
• Strong communication, problem solving, and customer relationship abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in manufacturing, technology, or distribution industries.
• Knowledge of customer program management and quoting processes.
• Demonstrated success improving processes or enhancing customer experience.
• Familiarity with cross-functional collaboration between Sales, Logistics, Operations, and Finance.
• Intermediate Excel skills.

Skills

• Leadership and Supervisory Skills
• Data Accuracy and Analysis
• Customer Relationship Management
• Collaboration and Communication
• Problem Solving and Decision Making

Benefits

We offer a comprehensive benefits package including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Pay

$85,000 - $115,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Schedule

Full-time position.