Inside Sales Supervisor

About the Role

We're looking for an energetic, hands-on Inside Sales Supervisor who thrives on developing people, driving results, and building a winning culture. This isn't a desk job—you'll spend your day on the floor with your team, listening to calls, role-playing, coaching in real time, and creating an environment where people are motivated to succeed.

Responsibilities

• Lead and coach a team of 10–15 Inside Sales Representatives
• Conduct one-on-one coaching sessions focused on performance and development
• Listen to live and recorded calls to identify coaching opportunities
• Facilitate role-playing sessions to improve sales skills and closing techniques
• Partner with Team Leads to drive daily performance
• Train and onboard new sales team members
• Analyze team performance metrics and identify trends or opportunities
• Foster a positive, competitive, and high-energy sales culture
• Motivate your team to consistently achieve and exceed goals

Requirements

• Previous experience leading an inside sales or call center sales team
• Proven success in inside sales with a strong understanding of the sales process
• Passion for coaching, mentoring, and developing people
• High-energy leadership style with the ability to motivate others
• Strong communication and relationship-building skills
• Results-driven mindset with a focus on accountability and continuous improvement
• Comfortable working with performance metrics and sales data
• Working knowledge of Microsoft Excel (PivotTables and VLOOKUPs are a plus)

Preferred Experience

• Home improvement or home remodeling
• Construction industry
• Call center sales environment

Schedule

This role requires flexibility to support the sales team during peak business hours. Fully on-site in Streetsboro, OH.

• Typical workweek of 50–55 hours
• Evening availability required
• One weekend day each week
• Typical hours may include:
  • 11:00 AM – 8:00 PM
  • Occasional extended evenings until 9:00 PM
  • Weekend hours generally between 8:00 AM – 6:00 PM

Occasional Travel

Minimal travel required. You may attend leadership meetings or travel to our Ohio office approximately once per year for four days.

Benefits

We're building a culture where energy, accountability, and teamwork drive success. Our leaders don't manage from behind a desk—they lead from the front. If you're passionate about coaching, celebrating wins, and helping a sales team perform at its highest level, you'll thrive here.