Inside Sales Specialist - Windows

About the role

Lansing Building Products is a family-owned business founded in 1955. As a Great Place To Work certified company, we serve customers in 35 states through 112 branches, led by third-generation President & CEO Hunter Lansing.

Responsibilities

• Live our mission statement and TRUEBLUE Values.
• Aid customers with product selection, orders, and special requests, ensuring solutions align with their project needs.
• Accurately perform takeoffs to determine material needs, creating precise estimates for customers.
• Maintain strong relationships with key window and door vendors, coordinating contract visits and staying updated on product offerings.
• Utilize vendor-specific software to create quotes, track orders, and provide product information.
• Handle customer inquiries and complaints with professionalism, ensuring timely follow-up and resolution.
• Keep a neat and orderly counter and showroom area.
• Coordinate with the outside sales team to support customer needs and manage sample and literature requests.
• Stay informed on industry trends, product innovations, and best practices to better assist customers.
• Occasionally assist with warehouse tasks such as pulling orders or checking inventory.
• Perform other duties as directed by the Branch Operations Manager.

Qualifications

• Experience in construction sales or actual residential construction/home building.
• Ability to interpret blueprints and perform takeoffs with accuracy and minimal direction.
• Proficiency with vendor-specific software (or willingness to learn) for quoting and order management.
• Prioritize tasks and work efficiently in a fast-paced sales environment.
• Excellent customer service and communication skills with the ability to explain technical details to customers.