Inside Sales Specialist (Pipeline - Not Currently Hiring)

This position is not currently open. We are accepting applications for future opportunities and potential placement in other roles.

About the role

Kincaid’s Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed. Your role is to guide them with clarity, confidence, and follow-through. This is inside sales, not a cashier role.

Responsibilities

• Guide customers in-store, by phone, email, text, and chat
• Ask good questions and listen carefully to recommend solutions that actually fit
• Learn our instruments, rentals, accessories, and programs well enough to be a trusted expert
• Follow up consistently until the customer is fully taken care of
• Create reviews, referrals, and repeat customers through great service
• Look for sales opportunities instead of waiting for traffic
• Document conversations clearly so the team stays aligned

What Success Looks Like

• Customers trust your guidance
• You follow through without reminders
• You hit goals through service, not pressure
• Teammates trust your word
• You keep learning and improving your craft

Requirements

• Background in music (band, orchestra, private study, or equivalent experience)
• Comfort standing and staying active most of the day
• Ability to learn product details and apply them confidently
• Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
• Reliable attendance and punctuality
• Willingness to be paid partly on performance

Do Not Apply If You

• Avoid follow-up
• Dislike accountability or feedback
• Expect customers to decide without guidance
• Have no connection to music
• Want a low-pressure, clock-punching role

Pay

Base Pay: $31,200/year (entry level) + uncapped commission tied directly to performance

Schedule

Mon-Wed, Fri 9a–6p and Sat 9a–1p (off Thursdays)

Benefits

• Paid vacation and sick time
• Health, dental, and vision insurance
• Life insurance
• Simple IRA with company match
• Short- and long-term disability
• Generous employee discounts
• Training & development