Inside Sales Specialist, Phone Sales, Appointment Setting

Responsibilities

• Answer inbound homeowner calls about roofing issues
• Respond to online leads and schedule in-home appointments
• Follow up with past inquiries that have not yet scheduled
• Run nurturing campaigns through phone, text, and email
• Professionally handle customer questions and occasional concerns
• Track all interactions and outcomes in our CRM
• Cook up appointments with the outside sales team
• Maintain consistent follow-up to keep the sales pipeline moving

Requirements

• Stay positive even during difficult conversations
• Are comfortable handling objections and conflict
• Are motivated by setting appointments and achieving goals
• Enjoy a fast-paced, high-communication environment
• Call center sales or customer service
• Inside sales or appointment setting
• Customer success or account management
• Home services call centers (HVAC, roofing, plumbing)
• High-volume phone environments
• 2+ years in a phone-based role
• Strong verbal communication skills
• Comfortable handling high call volumes
• Experience using CRM systems
• Highly organized and detail-oriented

Qualifications

Honest Abe Roofing has been installing, repairing, and maintaining residential roofs since 2005. Our mission is to bring a customer service focus to the roofing industry. We are aware that we are providing a very important and necessary service to many homes, so we work incredibly hard to provide the best possible roofing at the most competitive pricing. All of our customers are very important to us, and we want to give them a perfect roof to protect their home and keep them comfortable.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Schedule

Not specified

Pay

Not specified