Inside Sales & Appointment Specialist

Position Overview

Joyce is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in our products and services. In this role, you will proactively contact warm leads, answer customer questions, educate homeowners on the benefits of Joyce products, and set qualified appointments for our In-Home Sales team. This position is ideal for outgoing, self-motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings.

What You'll Do

• Make daily outbound calls to warm leads who have requested information
• Engage customers in a professional, friendly, and consultative manner
• Educate homeowners on Joyce products, services, and value propositions
• Qualify customer needs to ensure Joyce is the right fit
• Schedule high-quality in-home consultation appointments for the field sales team
• Confirm and follow up on appointments to support show rates
• Handle inbound calls and customer inquiries with confidence and accuracy
• Accurately document call activity and outcomes in internal systems
• Maintain daily and weekly activity and appointment-setting goals

Compensation

This role offers an hourly base rate plus commission and performance incentives. Compensation Includes:

• $15-$17 per hour base rate
• Commission and performance bonuses based on appointments set and lead quality
• Total earning potential of $25-$30 per hour or more, based on performance

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program