Inside Sales Specialist - Oil & Gas Valves

About the role

Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability for over 80 years. As a Sales Associate, you will be part of a team that helps process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions.

Responsibilities

• Prepare proposals/quotes including product (valve) sizing, selection and pricing to assist Outside Sales in selling Control Valves & Regulator products and services.
• Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
• Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
• Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.
• Manage workload and engage available internal and external resources as required to meet customer deadlines.
• Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
• Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
• Participate in customer meetings as required to ensure clear communication of customer requirements.
• Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
• Develop and maintain a high level of technical proficiency with products represented.
• Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
• Develop and maintain awareness of all products and services provided by Puffer-Sweiven to identify opportunities for expanding scope of supply.
• Assist Outside Sales in achieving the strategic goals of assigned accounts.
• Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.

Qualifications

A BS/BA degree is preferred or a combination of applicable education and experience. The ideal candidate will have advanced technical knowledge/understanding of Control Valves & Regulators and 3-5 years of experience as an inside sales representative or equivalent in a technical sales environment.

Skills

• Strong written and verbal communication skills.
• High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
• Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Excellent problem solving skills.
• Strong interpersonal skills and the ability to work as part of a team.
• Strong time management skills including ability to multi-task.
• Demonstrated attention to detail.
• High ethical standards in dealing with customers and principals.
• Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.