Inside Sales Specialist - Industrial Supplies

About the role

We’re hiring an Inside Sales Specialist – Industrial Supplies at our rental facility in Fort Worth, TX. This role will provide front-line, hassle-free service to customers through multiple channels, including inbound phone calls, email, and customer ordering portals. You’ll process quotations and estimates, provide status updates, track information, process returns, resolve credit requests, and occasionally assist with warehousing and fulfillment duties.

Responsibilities

• Streamline order processing, manage blanket orders, quotations, and release schedules through company systems.
• Review orders for availability, accuracy, and pricing discrepancies.
• Inform customers of shipping dates and address potential delays professionally.
• Prepare orders by processing requests, pulling materials, packing boxes, and placing orders in the delivery area.
• Maintain the customer database by adding new accounts and verifying the accuracy of existing ones.
• Respond to customer inquiries and complaints promptly and professionally.
• Identify opportunities for upselling or cross-selling products and services.
• Serve as the primary point of contact for assigned accounts, building trust and identifying growth opportunities.
• Demonstrate deep product knowledge to assist customers effectively.
• Collaborate with team members to meet and exceed customer needs.
• Uphold the highest standards of safety in both office and warehouse environments.

Why EquipmentShare?

We do things differently — and you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology, where our proprietary T3 platform supports your work and makes your job easier, safer, and more connected. Whether you’re closing deals or supporting operations, tech empowers you, and you drive us forward. We’re a team of problem-solvers, go-getters, and builders looking for teammates who take pride in meaningful work and want to be part of something special.

Perks & Benefits

• Monthly Family Dinner Night — treat yourself and your family to dinner every month (restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous PTO plus paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend and wellness programs (earn PTO and prizes!).
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.

About You

You want to be part of a team transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment.

Skills & Qualifications

• Handle customer inquiries with a sense of urgency.
• Detail-oriented and accurate.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Dependable and a self-starter.
• Strong problem-solving skills.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. On-call during weekends only in special circumstances.