Inside Sales Specialist, Foundations - Final Control Valves & Regulators

About the role

Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services. Identifies customer requirements, uncovers roadblocks, and demonstrates strong account management capabilities to drive sales results.

Responsibilities

• Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities
• Maintains a high degree of product and application knowledge
• Utilizes applicable tools to manage business processes
• Responds to all customer requests in a timely manner, per Puffer's Standards of Care
• Maintains comprehensive customer support with a primary focus on customer retention
• Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include new products and repair services
• Collaborates with Sales Team Leader on product expansion opportunities
• Works within account teams as required developing and implementing the Account Plan
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently
• Completes monthly sales reports and other required correspondence in a timely and effective manner

Qualifications

Education/Knowledge: BS/BA degree required, engineering or associated technical degree preferred.

Experience/Skills: A minimum of 1-3 years proven inside sales experience, in a high volume, highly transactional environment. Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

Competencies

• Excellent prospecting/opportunity skills
• Strong innovation in selling and servicing techniques
• Excellent analytical and creative problem solving skills
• Excellent organization
• Strong effective written and excellent oral communication skills
• Strategic thinker – Cognizant of factors that may affect account strategy
• Strong customer service skills, including the ability to develop rapport and trust with customers
• Strong ability to interact effectively with all levels of customer contacts and internal personnel
• Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills
• Team player – Good conflict management/consensus building skills
• Strong drive and initiative, highly motivated
• Strong negotiating skills
• Strong information management skills, including personal computer use
• Strong ability to manage customer expectations relative to deliverables and timeframes
• Exhibits strong self-management skills including a high degree of professionalism and dependability