Inside Sales Specialist

Teleflora provides innovative marketing, education, and technology to ensure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers’ doorsteps daily. We’ve been a part of The Wonderful Company family since 1979 and have become the world’s largest flower delivery service, with more than 10,000 member florists in North America alone.

About the role

This B2B telephone selling role offers the right candidate a fantastic opportunity for personal growth and to make significant contributions to the company. The Inside Sales Representative works on a team of dedicated professionals primarily focused on selling Teleflora products and services to the largest network of retail flower shops in the world. Advertising sales experience is a plus. The Inside Sales team, based in Paragould, AR, has the option of working a hybrid work schedule of Monday to Thursday in the office with the option of working from home on Fridays.

Responsibilities

• Maintain full knowledge of Teleflora product lines, services, systems, and technology.
• Understand and utilize internal sales tools, systems, data, and reports to maximize sales to both active and new floral customers.
• Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies, including closing sales, addressing objections, understanding buying signals, upselling, and consultative selling.
• Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives.
• Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates, and units per sale.
• Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora’s commitment to our florist partners and the products and services we offer.
• Provide regular feedback, recommendations, guidance, and sales & operations perspective to the IS Supervisor.
• Participate in daily, weekly, and annual meetings and training programs as needed.
• Be willing to work overtime during floral holiday peak times, including nights and weekends as needed.
• Perform other tasks as assigned.

Requirements

• High School diploma or equivalent.
• 3+ years of experience selling in a call center and sales environment with proven phone & sales skills.
• Strong attention to detail, ability to multi-task, and very organized.
• Best-in-class attitude with endless optimism, energy, and an open mind to tackle challenges.
• Excellent and proven abilities in teamwork, communication, emotional intelligence, and collaboration.
• Solution-oriented optimist, competitive, fast-paced, and comfortable with a dynamic organization.
• Basic computer proficiency including Excel and Word.

Working Conditions

• Flexibility in shifts; requirements may change based on departmental needs and company programs.
• Holiday time off may be prohibited due to floral order deadlines.
• Work is performed in an inside office environment.
• Potential travel to Teleflora offices, floral industry events, or Territory Sales Manager visits.

Pay

The role is an hourly + commission position with the opportunity to earn additional income through sales contests and performance-based added commission. The average annual wage ranges from $35,000 to $65,000.

Benefits

• Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility.
• 24/7 online physician consultations, virtual mental health resources, life coaching, and engaging employee community groups.
• Cash rewards for healthy habits and fitness reimbursements, plus a library of on-demand fitness videos.
• Career advancement opportunities with clear paths for career progression and internal mobility across diverse brands and business units.
• Focused learning and development, including People Manager and leadership training, webinars, and eLearning courses.
• Empowering mentorship program to connect with colleagues, share goals, and overcome challenges.
• Continuous improvement training to drive significant, positive change in the workplace.
• Company-provided funds to allocate to up to three charities of your choice through Wonderful Giving.
• Opportunities to join group service projects within local communities through Wonderful Neighbor.