Inside Sales Specialist

About the role

The Inside Sales Representative works on a team of dedicated professionals primarily focused on selling Teleflora products and services to the largest network of retail flower shops in the world. This B2B telephone selling role offers the right candidate a fantastic opportunity for personal growth and to make significant contributions to the company.

Responsibilities

• Maintain full knowledge of Teleflora product lines, Teleflora services, systems and technology.
• Understand and utilize internal sales tools, systems, data and reports to maximize sales to both active and new floral customers.
• Work with the Inside Sales Supervisor & Inside Sales Coordinator to develop and execute effective selling skills and strategies including closing sales, addressing objections, understanding buying signals, upselling and consultative selling.
• Establish a daily, efficient operating rhythm characterized by a disciplined approach to making calls and a steadfast commitment to individual and team targets & objectives.
• Exceed personal and team sales targets by effectively managing calls, call time, talk time, close rates and units per sale.
• Establish a high level of rapport and trust with Teleflora florists and use every customer contact to reinforce Teleflora’s commitment to our florist partners and the products and services we offer.
• Provide regular feedback, recommendations, guidance and sales & operations perspective to the IS Supervisor.
• Participate in daily, weekly and annual meetings and training programs as needed.
• Be willing to work overtime during floral holiday peak times, including nights and weekends as needed and perform other tasks as required.

Qualifications

• Education: High School diploma or equivalent
• 3+ years of experience selling in a call center and sales environment with proven phone & sales skills
• Strong attention to detail, ability to multi-task and very organized
• Best in class attitude with endless optimism, energy and an open mind to tackle challenges
• Excellent and proven abilities in teamwork, communication, emotional intelligence and collaboration
• Solution-oriented optimist, competitive, fast-paced and comfortable with a dynamic organization
• Basic computer proficiency including Excel and Word

Working Conditions

• Flexibility in shifts, requirements may change based on departmental needs and company programs
• Holiday time off may be prohibited due to floral order deadlines
• Work is performed in an inside office environment
• Potential travel to Teleflora offices, floral industry events or Territory Sales Manager visits