Inside Sales Specialist

Sales and Promotion

Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.

Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts.

Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors.

Manage incoming queue calls, addressing customer inquiries and providing information about products and services.

Work to understand customers' underlying needs or issues and provide tailored information and solutions.

Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.

Manage communication with customers throughout their product journey, ensuring a positive and professional experience.

Perform all required documentation and data entry in Salesforce.

Maintain up-to-date knowledge of industry trends and competitive products.

Cookordination with the field team, doctor's offices, and customers to ensure effective customer onboarding.

Offer feedback on process improvements to enhance sales and customer experience.

Minimum Requirements (Education And Experience)

• Education: Bachelor’s degree, or equivalent combination of education and experience.
• Experience: 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.

Required Knowledge, Skills And Abilities

• Knowledge of diabetes and experience supporting customers with diabetes is preferred.
• Experience supporting customers through the pharmacy channel is preferred.
• Bilingual Candidates preferred.
• Experience providing remote support, particularly in a regulated environment.
• Experience with Salesforce CRM preferred.
• Prior B2B or B2C experience preferred.
• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.
• Delivers oral and written communications that make an impact and persuade their intended audiences.
• Effectively handles interactions at all levels and appropriately responds to sensitive situations.
• Effective Self-Management and Action Orientation
• Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.
• Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.
• Effectively handles multiple challenges or tasks through prioritization and multi-tasking.

Position

Remote based, but requires occasional travel to home office in Marlborough, MA.

Pay

$33 - $36.06 an hour

Benefits

• Automatically enrolled in 401k plan, featuring a 6% company match and 100% immediate vesting.
• Capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
• Access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
• Comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care.
• Employer-paid short-term disability and life insurance for extra peace of mind.

Environmental/Safety/Physical Work Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
• May work extended hours during peak business cycles.
• Physical requirements such as lifting specific weights.
• Some travelling is expected.