Inside Sales Specialist

Key Responsibilities

• Serve as the primary contact for assigned Manufacturer Representatives and customer accounts, building strong relationships and ensuring a superior customer experience.
• Prepare and provide accurate product quotations, including pricing, lead times, terms and conditions, and delivery commitments.
• Process customer purchase orders and enter sales orders accurately while ensuring compliance with company pricing, credit, and operational requirements.
• Respond promptly to customer and internal inquiries regarding product availability, pricing, promotions, order status, shipment tracking, and delivery schedules.
• Manage return authorizations, reshipments, and customer credits by coordinating with internal departments and external partners to ensure timely resolution.
• Investigate and resolve customer issues by identifying root causes and implementing effective solutions while maintaining a high level of professionalism.
• Submit credit requests and collaborate with the Credit team to facilitate order releases and approval processes.
• Manage quality control and on-hold orders, ensuring proactive communication and timely follow-up to minimize customer impact.
• Support the Sales team with Return Material Authorizations (RMAs), including determining eligibility and coordinating returns with internal teams and third-party service providers.
• Partner with Sales, Operations, Finance, IT, and Customer Service teams on process improvements, system enhancements, and business initiatives.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Participate in team meetings, training programs, and professional development activities to support continuous improvement and organizational success.

Qualifications

• A high school diploma or GED required.
• Minimum of 3 years of experience in inside sales, customer service, account support, or a related customer-facing role.
• Associate’s or Bachelor’s degree in Business or a related field preferred, or an equivalent combination of education and experience.
• Strong interpersonal skills with the ability to communicate effectively with customers, colleagues, and business partners at all levels.
• Excellent organizational, time management, and multitasking abilities.
• Experience working with ERP systems and business applications.
• Familiarity with CRM systems and customer relationship management practices preferred.
• Strong customer service orientation with the ability to adapt to a variety of customer personalities and situations.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail and commitment to accuracy.