Inside Sales Specialist

Krayden Inc. is a leading technical distributor partnering with premier suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness. We supply specialty engineered products that enable innovation, provide technical knowledge and support to engineers and buyers, and maintain a global distribution network to help customers achieve their desired outcomes.

About the role

The Inside Sales Specialist drives revenue growth through proactive engagement with new and transactional customers, including lead source accounts and reseller partners. This role focuses on accounts not managed by outside Technical Sales Representatives, onboarding new customers, managing a portfolio of transactional accounts, and growing base business through strategic inside sales activities. Success requires a strong sales mindset, excellent communication skills, and the ability to thrive in a fast-paced technical distribution environment.

Earn competitive commission as part of our inside sales team, with average payouts of $5,000–$10,000. Commissions are paid quarterly, rewarding performance and contributions to revenue growth. High performers show strong potential to grow into outside sales roles.

Responsibilities

• Proactively nurture customer accounts with a curious approach in search of new sales opportunities.
• Identify and pursue upsell and cross-sell opportunities within accounts.
• Manage and grow transactional accounts and reseller business.
• Drive daily inside sales activities to achieve revenue and profitability targets.
• Build strong relationships through professional communication via email and phone.
• Utilize Salesforce CRM to manage pipeline, track opportunities, and analyze account performance.
• Process orders, quotes, and backorders with accuracy and high productivity (EDI, portals, email, phone).
• Interpret and apply pricing structures including volume breaks, special pricing, and gross profit margins.
• Administer customer contract pricing and ensure compliance.
• Work closely with Customer Service and Sales teams to resolve issues and deliver exceptional customer experience.
• Initiate and document dispute resolution processes, collaborating with Sales when necessary.
• Demonstrate effective communication skills to support customers with clarity, confidence, and empathy.
• Solve problems calmly and manage customer situations professionally using emotional intelligence.
• Ensure compliance with company policies and regulatory standards (AS/ISO, TCP, Export Control).
• Participate in a team sales environment with a focus on driving sales and profits.
• Perform other duties as assigned.

Requirements

• Strong sales mindset with a proven ability to identify and develop new opportunities.
• Excellent verbal and written communication skills, including professional phone and email engagement.
• Strong problem-solving skills with the ability to manage customer issues calmly and professionally.
• Self-motivated, results-driven, and able to thrive in a fast-paced sales environment.
• Experience in technical distribution or industrial sales is a plus.

Benefits

• Medical, Dental, Vision Care, and Life insurance.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• 401(K) Retirement Plan.
• Tuition Reimbursement.