Inside Sales Specialist

About the role

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas. Plymouth, MI Hybrid Work. You support our team as Inside Sales Specialist.

Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Vacation: We offer time off to refresh and recharge.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Responsibilities

• Serve as the primary point of contact for aerospace customers, providing responsive and professional support throughout the sales process.
• Manage the inquiry-to-order process, ensuring customer requests are handled accurately and efficiently from initial contact through order placement.
• Prepare and maintain customer quotations, pricing proposals, and commercial documentation that support business growth.
• Coordinate with Sales, Product Marketing, Supply Chain, and other internal teams to deliver exceptional customer experiences and timely solutions.
• Maintain accurate customer, pricing, and sales data within CRM, ERP, and other business systems.
• Support contract administration activities, including pricing agreements, commercial terms, and logistics-related documentation.
• Proactively follow up on quotations, sample requests, and new business opportunities to help drive revenue and strengthen customer partnerships.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• Experience in manufacturing, aerospace, industrial, technical sales support, customer service, or another customer-facing business environment.
• Hands-on experience utilizing CRM, ERP, and business management systems to support commercial activities.
• Strong attention to detail with the ability to manage a high volume of transactional activities accurately and efficiently.
• Excellent communication, organization, and follow-up skills with a commitment to delivering outstanding customer service.
• Analytical and problem-solving abilities that help identify solutions and support informed business decisions.
• Proficiency with Microsoft Office applications, particularly Excel; familiarity with engineering drawings, technical documentation, or aerospace industry requirements is a plus.