Inside Sales Specialist

Overview

This position is part of our ET/UT product line. Learn more at eddyfi.com and sensornetworksinc.com. The Inside Sales Specialist drives transactional sales growth by managing customer inquiries, developing account plans, searching for new opportunities and customers, and maintaining CRM integrity. The role ensures customer satisfaction through timely support, effective coordination with Sales Managers, and proactive business‑development initiatives to foster retention and new opportunities.

Responsibilities

• Collaborate with Sales Managers to coordinate efforts and initiatives that drive customer satisfaction, business growth, and retention.
• Develop, maintain, and implement a sales and business‑development plan for assigned accounts together with Sales Manager, Product Marketing, and Application teams.
• Act as first line of support for all customer requests and inquiries related to sales and administrative matters received through webforms and other contact points.
• Manage cases, communicating with customers from the beginning of their request through the entire treatment time, and ensure follow‑up and proper documentation in the ticketing system.
• Understand customer needs and requirements to request accurate quotes via Salesforce/e‑store and coordinate sales proposal preparation and presentation.
• Maintain CRM data integrity with constant updating of opportunities, contacts, accounts, and sales‑visit reports.
• Maintain installed‑base growth, optimizing service quality, business growth, and customer satisfaction.
• Research accounts, identify key players, and generate interest in the company’s ancillary offerings.
• Contribute to maintaining and developing the opportunity pipeline in accordance with Eddyfi’s sales process.
• Monitor certain websites (e.g., government entities) to identify RFPs and coordinate responses.
• Identify and execute campaigns with help of the marketing team.
• Ensure overall account management to guarantee customer satisfaction.
• Monitor and contact leads in the territory in a timely manner and propose actions to meet sales targets.
• Perform, within 30 days, the after‑sales routine call (strategic and transactional sales, follow‑up, customer success, upselling).
• Work in collaboration with finance to improve Days Sales Outstanding (DSO).
• For fast‑track pre‑approved products, generate quotes (as per commercial desk processes) and push orders in ERP.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 5 years of proven success in an internal sales position or equivalent.
• Expertise in selling high‑tech equipment and software B2B solutions with long and complex sales cycles.
• Ability to work with a CRM (Salesforce preferred) and the Microsoft Office suite.
• Strong presentation and communication skills.
• Advanced English speaking and writing.
• Additional language(s) optional but a great asset (Arabic, French, Italian, Portuguese, Russian, Spanish, depending on region).
• NDT expertise is highly desirable.
• All positions based in Quebec require proficiency in French, both oral and written; functional English is required for international offices and clients.

Values

• Customer‑centric: putting customers at the heart of everything we do.
• Thoughtful innovation: developing practical, forward‑looking solutions that address real‑world challenges.
• Reliability and accountability: doing what we say we will do and delivering high‑quality results with integrity, consistency, and transparency.
• Inclusivity: creating an environment where every voice is heard, respected, and supported.

Benefits

Eddyfi Technologies is committed to diversity, equity, and inclusion. We provide fair employment opportunities and foster an inclusive workplace where everyone can feel they belong. Applications are welcomed from any qualified individual regardless of race, ethnicity, gender identity or expression, sexual orientation, age, religion, disability, neurodiversity, or any other characteristic protected by law. Accommodations are available at any stage of the recruitment process upon request. Background checks, including credit score, criminal record, and employment history validation, may be required for certain positions worldwide.