INSIDE SALES SPECIALIST

Location: Bedford, Texas – this position is onsite.

Pay

• Base pay: $15.00 per hour ($55,000 – $78,000 annually)
• Uncapped commission: $500 – $800 biweekly for typical performance; top reps earn $1,400 – $1,600 per pay period
• Commission paid twice monthly (15th and end of month)

Schedule

• Department hours: Monday – Saturday, 8:00 AM to 6:00 PM (extending to 7:00 AM – 9:00 PM in coming months)
• All new associates work Saturdays
• Training schedule: Monday – Friday, 9:00 AM to 5:00 PM (30-minute lunch) for approximately 2 weeks; hours may not reach full-time during training

Responsibilities

• Handle 30–35 daily inbound calls from customers moving homes, switching electricity services, or seeking support; calls typically last 12–15 minutes
• Return missed calls and manage follow-ups
• Blend sales and customer service: listen to customer needs, explain electricity plans, and guide them to the best option
• Use proven closing techniques to overcome objections and convert leads
• Share customer insights and feedback to shape product offerings and improve team performance
• Future outbound responsibilities will include cold calling using an auto-dialer system

Requirements

• Call center background required
• High attention to detail; correct disclosures are critical
• Strong math skills: converting decimals, basic calculations to explain credits/plans using tools and calculators
• Excels in a fast-paced environment with excellent written and verbal communication skills
• Proficient in MS Office (Excel, Word)
• Ability to navigate CRMs and web-based tools
• No cellphone at the desk (client contract requirement)
• High school diploma or equivalent required
• Background checks required
• Employer will perform testing

Nice-to-Have Experience

• Upgrading services such as cable or cellular
• Inside sales (not door-to-door or solar)
• Energy industry experience (not solar)

Benefits

• 401(k) with company match
• Uncapped commission potential
• Career growth opportunities as the company expands into new lines of business

About the Role

Join a high-growth, entrepreneurial team where your input drives innovation and team morale. This role blends sales and customer service, focusing on helping customers choose the best electricity plans for their needs.