Inside Sales Specialist

About the role

Join our award-winning company and culture as an Inside Sales Specialist for our Fasteners Plus brand. Play a key role in driving growth through customer-focused selling, business acumen, and strategic problem solving.

Responsibilities

• Align with Clickstop's Core Values to drive our culture and business forward.
• Build strong customer relationships while identifying opportunities to grow business and create long-term value.
• Deliver consultative, solution-oriented support that balances customer needs with business growth.
• Manage daily responsibilities with accountability, integrity, and strong business awareness.
• Identify opportunities to improve customer outcomes, processes, and overall sales effectiveness.

Sales & Customer Support Responsibilities

• Build strong customer relationships through responsive, consultative communication across phone, email, and digital channels.
• Identify customer needs, qualify opportunities, and recommend solutions that align with customer goals and business objectives.
• Manage quotes, orders, follow-up, and issue resolution with accuracy, urgency, and strong attention to detail.
• Partner cross-functionally to support seamless customer experiences while identifying opportunities to improve sales processes and customer outcomes.

Critical Skills

• Product, Market & Application Acumen: Understand products, customer applications, and market needs to confidently recommend the right solutions.
• Diagnostics Questioning & Opportunity Clarification: Ask thoughtful questions to uncover customer needs, challenges, and growth opportunities.
• Relationship Building & Customer Influence: Build trust through responsive, professional, and consultative communication.
• Ownership, Execution & Business Awareness: Take ownership of customer opportunities from initial contact through follow-through and resolution.
• Adaptability & Continuous Improvement: Adapt quickly to changing priorities, products, systems, and customer needs.

What We Value

• Naturally wired to build relationships, solve problems, and create value for customers.
• Strong communication and influencing skills with customers and internal teams.
• Critical thinking skills with the ability to uncover opportunities, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Experience in, or working knowledge of, construction based materials or industry is a plus!
• Commitment to high-quality work, accountability, and alignment with Clickstop's Core Values.

What Clickstop Provides

• Comprehensive training program.
• Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self.
• Meaningful collaboration opportunities across highly dynamic Clickstop teams.
• Recognition for personal, team, and company accomplishments.
• Competitive compensation and a highly valued full-time benefits package: Health Insurance ($0 Premium option), Dental & Vision Insurance, Paid Holidays, Wellness, Volunteer, and Birthday PTO, Life and Disability Insurance, 401K Match, ESOP – After one full year of service and minimum hour requirement is met.

Pay

Compensation is competitive and includes a comprehensive benefits package.

Schedule

This role is Hybrid with weekly onsite requirements in Urbana, IA. For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina or Pennsylvania. Must be authorized to work in the United States. Employment is contingent upon the completion of a satisfactory background check.