Inside Sales Specialist

About the role

In this sales support role, you will work closely with the sales account managers, area sales managers and some direct Banner customers. Your primary responsibilities are to help supply services using all available internal resources. You will nurture customer interest in our solutions while tracking progress through a disciplined sales system. The position requires gaining a thorough understanding of Banner’s products and services along with our target customer base and competitive technologies. This position reports to the Channel Sales Director.

Responsibilities

• Build rapport/relationships with existing direct customers by being their principal point of contact at Banner headquarters
• Based on a specified account list, you will act as the customer’s inside sales sponsor
• Create salesforce opportunities by prospecting for our external sales team by researching and identifying potential new accounts
• Use our sales research tools to uncover business insights and drive new opportunities
• Work closely with the strategic account team for creating new project awareness as well as managing order expedites with the help of our operations team
• Input bills of materials, suggest options (cross references) and support other activities related to that quotation process driven by the Banner sales employees
• Receive and follow up on all customer requests, inquiries, and concerns
• Visit client locations when appropriate in tandem with Banner sales team per the travel requirements for this role
• Work closely with all departments-Credit, Accounts Receivable, Operations, Shipping, IT, Engineering, Sales, and Purchasing to ensure all customer’s needs are met
• Manage order delivery, credit, and billing questions along with and aged receivables
• Collecting and inputting customer demand forecasts for direct and strategic accounts
• Reporting on collective account performance related to sales revenue, on time delivery and customer satisfaction
• Other duties as assigned

Requirements

Required: Bachelor’s degree in Engineering, Business or related field. Or experience related in a technical education institution and three years of industry related experience. Regular attendance is required. Reasonable accommodations may be made to support individuals with disabilities.

Physical demands: Sit for up to 8 hours per day; continuous movement, walking, or standing; exposed to a computer screen for extended periods; may require repetitive motions such as utilizing a computer mouse, keyboard, computer, and other standard office equipment; communicate with others frequently; ability to work on-site in a manufacturing environment and travel to other facilities when needed. Working environment: Corporate office environment – indoor and climate-controlled; exposure to various manufacturing, warehousing, or related industrial locations; ability to travel by car and airplane to customer sites frequently 15-20% of the time.

Skills

• Ability to communicate, present, and influence key stakeholders at all levels of an organization from factory control engineer up through the executive level
• Ability to manage sales metrics, reporting, and forecasting
• Excellent customer communication and the ability to quickly establish relationships
• Highly motivated with an overarching desire to service the customer in all areas
• Strong interpersonal skills
• Strong technical skills in industrial automation or an applicable field
• Excellent interpersonal communication abilities; including verbal and written
• Experience using Microsoft Office Suite programs (including Word, Excel and PowerPoint) and the Internet
• Salesforce experience also preferred

Benefits

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health