Inside Sales Specialist, Aftermarket

About the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Inside Sales Specialist, Aftermarket, is responsible for generating profitable, proactive after-sales revenue through a mix of sales calls leveraging our installed base and hosting customers at Nordson EDI headquarters. The role will actively migrate our customer base (Top and Bottom) from Bottom to Top Products through creative, value-added initiatives and profitably maximize aftermarket revenue from our Top Customers while focusing on simplifying processes and offerings. This role will maintain and expand the share of the wallet among Top Customers, working closely to identify profitable growth opportunities within our customer base.

Responsibilities

• Supports aftermarket part sales, providing quotations for engineered and spare parts, communicating with customers regularly in accordance with our NBS Next initiatives and policies (including minimum order values), and entering spare part orders (prioritizing Top Customer orders) into ERP system.
• Tracks and reports all aftermarket sales activities over the defined value using the CRM system.
• Using NBS Next data, creates detailed sales call plan leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.
• Proactively manages lead database to ensure prompt follow up and execution from lead to opportunity.
• For Top Customers, creates and maintains action plans to Win, Maintain and, where necessary, Recover lost aftermarket opportunities.
• Identifies growth opportunities that can generate sustainable, profitable growth, quantify, and report them to management for evaluation.
• Keeps simplification at the core of the role and constantly looks for ways to reduce non-value-added activities and reduce complexity.
• Creates customer quotes by reviewing specific blueprints, die design plans, and other customer documents.
• Provides customer service support to domestic and international customers and regional sales managers.
• Attends production scheduling meetings and provides technical support for manufacturing.
• Serves as a back-up for rework sales.
• Performs any other duties that may reasonably be assigned.

Requirements

• Detail-oriented, self-starter with strong communication and organizational skills.
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
• Strong product knowledge of dies, including 3-5 years of experience in a technical position.
• Several years of experience in consultative sales or a sales support role, or related experience.
• Excellent oral and written communication skills.
• Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments.
• Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint.
• Experience with CRM, such as C4C, preferred.

Skills & Abilities

• Strong people skills to interact with customers, suppliers, and co-workers in a team-based environment.
• Ability to manage multiple tasks and work independently with minimal direction.
• Good communication skills, including written, verbal, and listening.

Working Conditions & Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Minimal travel required.

About Nordson Polymer Processing Systems

Nordson Polymer Processing Systems designs, develops, and manufactures systems to melt, homogenize, filter, meter, and give shape to plastic materials. We craft world-class machines to optimize every part of the polymer processing journey. Our polymer processing technologies and plastic extrusion equipment are used in applications across a wide range of industries, from food packaging to EV batteries. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Polymer Processing Systems. We actively invest in our teams to help you build your skillsets and advance your career.