Inside Sales & Retention Specialist

Key Responsibilities

• Act as the primary point of contact for customers, understanding their home remodeling needs and offering tailored solutions.
• Guide customers through the sales process, providing estimates, discussing financing options and closing sales.
• Create accurate and competitive quotes based on customer specifications and follow up to answer questions or provide additional information.
• Cultivate and maintain strong relationships with prospective and existing clients to encourage repeat business and referrals.
• Work closely with cross-functional teams (Customer Care, Design Consultants and Installation teams) to ensure a seamless transition from sales to project execution.
• Update and manage the CRM system with accurate client data, sales activities and pipeline progression.
• Maintain high sales targets while contributing to the team sales goal.
• Provide excellent customer service and resolve any customer concerns promptly.
• Connect with customers who request cancellations, actively listening to concerns and identifying ways to retain their business.

Requirements

• High school diploma or equivalent; Bachelor's degree in Business or related field preferred.
• 1-2 years of experience in home remodeling sales (Outside Sales or Inside Sales).
• Strong communication skills, both verbal and written.
• Excellent negotiating and problem-solving skills.
• Proficient in using CRM software (Salesforce).
• Able to manage multiple customer inquiries and sales opportunities simultaneously.
• MUST be goal-oriented, self-motivated, and able to work independently.

Pay

$24/hr. plus 3% commission on sold projects.

Schedule

Monday- Friday, Central Time Zone.

Benefits

• Medical, Dental & Vision plans
• 401K with matching program
• Uncapped Commission
• Positive work culture, premium name brand and supportive sales leaders