Inside Sales Representative/Membership Coordinator
About the Role
We're looking for an energetic, customer-focused Inside Sales Representative (ISR) / Membership Coordinator who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience. This role is perfect for someone who enjoys talking with customers, following up on opportunities, and helping homeowners protect their homes through our membership program.
What You'll Do
As our ISR/Membership Coordinator, you'll be responsible for turning opportunities into sales while growing and supporting our Bee's Club Membership Program.
Inside Sales Responsibilities
- Follow up on unsold plumbing estimates through phone, text, and email.
- Build rapport with customers and answer questions about recommended services.
- Overcome objections by educating customers on the value of our solutions.
- Present financing options and approved promotional offers.
- Schedule sold work with our dispatch team.
- Maintain accurate customer notes and follow-up activities in ServiceTitan.
- Assist with outbound campaigns for deferred maintenance and seasonal promotions.
- Meet or exceed monthly sales conversion goals.
Membership Responsibilities
- Promote Bee's Club Membership to new and existing customers.
- Process new memberships, renewals, upgrades, and cancellations.
- Contact members regarding upcoming renewals and benefits.
- Schedule annual maintenance visits and membership services.
- Help increase membership retention and customer loyalty.
- Track membership performance and report key metrics.
- Support marketing and promotional membership campaigns.
What We're Looking For
- Excellent communication and relationship-building skills.
- Previous customer service or inside sales experience preferred.
- Plumbing, HVAC, or home service industry experience is a plus.
- Comfortable discussing pricing, financing, and service options.
- Organized and able to manage multiple follow-up opportunities.
- Positive attitude with a solutions-oriented mindset.
- Strong computer skills and ability to learn new software.
- Experience with ServiceTitan is preferred but not required.
What Success Looks Like
Successful team members in this role:
- Consistently convert unsold estimates into booked jobs.
- Grow Bee's Club Membership enrollment and retention.
- Provide outstanding customer service on every interaction.
- Keep accurate records and follow-up activities.
- Work collaboratively with dispatch, technicians, and management.
- Help drive recurring revenue and long-term customer relationships.
Compensation & Benefits
We offer competitive pay plus opportunities for performance-based incentives.
Pay Range: $21 USD - $48 USD
Benefits may include:
- Medical, dental, and vision insurance
- Paid Time Off
- Paid Holidays
- 401(k) (if applicable)
- Ongoing training and career development
- Performance bonuses and incentive opportunities
Why Bee's Plumbing & Heating?
We're more than a plumbing company—we're a team committed to excellence, integrity, and exceptional customer care. We invest in our employees, celebrate success, and provide opportunities for growth. If you're motivated by helping customers, enjoy sales, and want to be part of a company that values teamwork and professionalism, we'd love to hear from you. Apply today and help us create lifelong customers—one conversation at a time!