Inside Sales Representative Level I

About M&D

M&D has been leading the aftermarket in remanufacturing innovation since 1939, focusing on addressing technological advancements and evolving customer needs. Over the past few decades, M&D has expanded its offerings to include exclusive partnerships with major OEMs and manufacturers such as Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, and Denso. These partnerships have enhanced M&D's remanufacturing capabilities and expanded its part offerings to include new, no-core options for fuel injectors, fuel pumps, diesel engine components, and more.

Position Summary

The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service. Key responsibilities include:

• Interact with walk-in customers at the front counter
• Aid customers in selecting required parts and recommending associated products and services
• Receive and process orders via the counter, phone, and email
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed
• Answer questions from customers or direct them to the appropriate personnel
• Assist with any customer service issues that may arise
• Perform both incoming and outbound sales calls
• Achieve assigned performance goals and objectives to grow the parts business
• Develop new leads by utilizing various resources and leveraging CRM tools
• Maximize current customer potential by analyzing purchase data, contacting key decision-makers, and maintaining relationships
• Document all relevant account activity in the CRM tool or other appropriate areas
• Perform other duties as assigned by supervisor

Requirements

• Inside Sales Experience Preferred
• Diesel Engine Parts Experience Required
• High School Diploma (or GED or High School Equivalence Certificate)
• Bilingual (Spanish and English) a plus
• Strong written and verbal communication skills
• Experience with Salesforce a plus
• Successful completion of pre-employment background and drug screening

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk
• Prolonged periods of working on a computer
• Prolonged periods of standing
• Ability to repeat motions
• Ability to reach at, above, or below shoulder level
• Ability to bend, kneel, and climb
• Ability to lift and carry up to 50 lbs
• Office environment

Equal Employment Opportunity

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.