Inside Sales Representative, Leasing

What You Will Do

Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which includes assessing clients' needs and pairing them with the best home that fits their criteria.
Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
Maintain in-depth knowledge of each community and apartments within the assigned portfolio.

What You Will Need

• 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.
• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
• Previous phone sales experience is a plus.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
• Availability to work on weekends (Saturday & Sunday) highly preferred.

What The Job Requires

• Work is primarily conducted in an office setting.
• Requires sitting at a desk or workstation for extended periods.
• Involves the use of standard office equipment such as computers, phones, and printers.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Requires the ability to sit or stand for extended periods.
• Minimal physical effort in the day-to-day tasks.
• Physical presence at the centralized sales hub is an essential function of this role and to achieve success.
• Participation in ongoing and impromptu live coaching, team meetings, and in-person 1:1’s to ensure consistent skill development, compliance adherence, and sales effectiveness.

What You Will Bring To The Table

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.

Pay, Benefits, & Schedule

• The starting pay for this position is $22.50 per hour, with eligibility for additional commissions of $100 for each new move-in lease.
• Following hire, employees are eligible to receive discretionary raises during their employment.
• Raises are typically based on performance and are subject to the pay scale for the position.
• This hourly wage and eligibility to receive commissions are just part of Essex's total rewards package.
• Your recruiter can provide more details about the salary range, benefits program, and other rewards for the position during the hiring process.