Inside Sales Representative (Hybrid Office/Home)

Key Responsibilities

• Celebrate existing customers by conducting outbound calls and emails to nurture relationships and drive repeat orders.
• Follow up on estimates, inbound leads, and online requests.
• Listen and consult with customers to match sign and graphics needs with solutions.
• Promote add-on services and products when appropriate.
• Prepare estimates and enter job orders.
• Work with design and production teams to move projects forward.
• Provide order updates and ensure smooth project communication.
• Maintain accurate CRM notes and follow-up schedules.

Customer Experience

• Serve as a point of contact for phone and email inquiries.
• Provide fast, friendly, and professional service.
• Follow up after order completion to ensure satisfaction.

Qualifications

• Inside sales, account management, or customer service experience preferred.
• Strong communication skills via phone, email, and video meetings.
• Confident asking questions, recommending solutions, and closing.
• Organized, self-directed, and consistent with follow-through.
• Experience with CRM or POS systems preferred.
• Sign or print industry experience a plus (not required).