Inside Sales Representative - Global Deployment Services

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

About the role

The GDS Inside Sales Representative position is responsible for consulting with International Engagement Manager, Account Teams, and Customers to outline and execute on the delivery of global projects. This role supports WWT account teams in developing international price proposals based on the defined approach.

Responsibilities

• Respond to customer inquiries, quote requests, and order processing needs within defined service levels/timeframes
• Build and maintain strong working knowledge of assigned accounts (domestic and international) to ensure customer expectations are met
• Consult with Account Managers and International Engagement Managers to qualify and develop international opportunities
• Develop and recommend sourcing strategies for international opportunities, working with both direct and indirect sources of supply for efficient quoting and order processing
• Support WWT account teams in the development of international price proposals based on the defined approach
• Maintain in-depth knowledge of WWT tools, processes, and partner-facing applications to build and validate technical/quote configurations
• Aid in managing the lifecycle of global opportunities through the full quote-to-cash cycle
• Document and deliver on customer opportunities using Salesforce
• Provide proactive account support, including order tracking and detailed reporting to stakeholders
• Provide quote support for international projects
• Identify and develop process improvements, particularly for international workflows
• Resolve issues and inquiries within defined service level agreements

Qualifications

• Degree or equivalent work experience within the IT/Technology industry
• 2+ years general business experience with Supply Chain and International Business experience preferred
• Strong problem-solving skills with the ability to provide leadership around complex global initiatives
• Ability to interact with customers and articulate WWT’s value proposition around global business
• Experience in at least across 1 to 2 of our WWT/Partner systems: Oracle, Salesforce, Cisco CCW, EMC Partner Central, and WWT Quote System
• Detail-oriented with excellent verbal & written communication skills
• Good PC skills (Microsoft Excel, Word & PowerPoint)

Benefits

We offer competitive pay, profit sharing, a 401(k) plan with company matching, life and disability insurance, tuition reimbursement, paid time off, parental leave, military leave, bereavement, and more. We also provide a comprehensive health and wellbeing program, including onsite health centers, employee assistance programs, wellness initiatives, and a robust employee discount program. WWT strives to create an inclusive environment where all employees feel valued and supported, ensuring that we remain a great place to work for All!