Inside Sales Representative

Responsibilities

• Assist and conduct counter sales as needed and as required.
• Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.
• Purchase of product to fill said orders.
• Quote and sell our supplier’s products that provide value to our customers and a fair profit to the Company.
• Identify, contact, provide quotes, and close orders on potential and targeted customers.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Solve or request management’s assistance to quickly solve customers’ problems.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products.
• Promote and sell overages and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Provide after-hours support for internal and external customers, as needed.
• Maintain and expand knowledge of Purvis products, so that these products can be presented professionally to our customers and potential customers.
• Obtain knowledge of competition’s pricing provided to customers, along with their products, financial data, sales numbers, and profit margins.
• Promote the best service in the industry to our customers.
• Adhere and comply with the company’s Certificate of Conflicts of Interest, Confidentiality and Standards of Business Ethics, and Hiring Standards.
• Deliver superior customer service.
• Effective listening and good phone skills.
• Able to handle difficult customers with diplomacy and tact.
• Team player who works productively with a wide range of people.
• Professional demeanor.
• Comfortable in a fast-paced environment.
• Capable of following written instructions and documented procedures.
• Accuracy and attention to detail.
• Technical expertise and knowledge of company products.
• Demonstrated understanding and application of effective selling strategies and techniques.

Requirements

• Employee must be able to lift product up to 70 pounds on a daily basis.
• Heavy products are stocked from ground height to 6’ in height.
• Product to be delivered must be lifted into back of trucks approximately 3’ height for ¾ ton truck and 4’ height for large trucks.
• Ability to climb stairs with products in hand to be delivered at customer locations or at our location.
• Legally Authorized to work in the US.
• Must be able to pass a background check.

Benefits

• Paid time off
• 401(k) enrollment
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Ability to set up a Flexible Spending Account

Qualifications

Preferred qualifications include:

• Experience in a sales or customer service role.
• Knowledge of industry-specific products and applications.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.