Inside Sales Representative

Responsibilities

• Be proactive in adding value to customer relationships to aid in retention of current customers and maximizing sales opportunities
• Follows up on leads provided by Sales to develop sales opportunities with potential customers
• Manage customer demand from quote to payment including:
• Quote product and enter orders that align with customer needs and Prysmian capabilities as well as stock utilization needs and RDC strategy
• Send technical specifications and drawing to the customer as needed
• Manage backlog to achieve on-time-delivery and customer satisfaction by doing the following:
• Confirm estimated ship date to customers
• Determine the best carrier and freight terms to meet requested delivery dates and align with Prysmian pricing strategies
• Review holds on orders and manage hold and order dates so operations and logistics have an accurate picture of demand needs
• Collaborate with internal partners and recommend alternative solutions to help solve issues preventing customer orders from delivering on time
• Communicate changes in estimated ship date to customers
• Provide customers with shipping information
• Processes intercompany orders
• Support Credit and Collections in keeping customer accounts current
• Respond to request for material returns and assist in reconciling customer accounts by initiating credit and debit memos in coordination with credit and return policies
• Maintain up to date customer contact information and communicate all pertinent sales activity and opportunities to the Commercial team
• Take initiative in helping with sales of slow moving products
• Communicate pricing updates with customers where Inside Sales Representative is identified as the lead for an account
• Work closely with Sales Managers identifying threats and opportunities with customers and in specified regions
• Request and distribute customer forecasts internally for assigned customers
• Create and distribute reports as required so that internal and external customers have regular updates on backlog including estimated ship dates and where appropriate highlighting past due, stock-out situations, etc
• Increase customer experience by increasing customer usage of systems available (ex. Myprysmian.com, Online market place, etc)
• Contributes to team effort by accomplishing results on a timely basis

Qualifications

• Demonstrate strong organizational skills, including time management
• Strong computer skills, proficient in Excel & MS Office
• Excellent oral and written English communication skills
• Exhibited selling skills
• Meticulous attention to detail and ability to manage a high volume of tasks
• Technical aptitude is desirable

Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company. Our company will **never**:

• Ask for payment, fees, or financial information at any stage of the recruitment process
• Request passwords, banking details, or copies of personal identification via email or text
• Extend a job offer without a formal interview process
• Communicate from non-company email addresses (e.g., Gmail, Yahoo)

All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com).

If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com.