Inside Sales Representative

About the role

Molex, a global leader in connectivity solutions, seeks a customer service professional to support its fast-growing Optical Solutions Business Unit (OSBU). This role involves managing orders, tracking returns, resolving issues, and providing timely support to customers.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Requirements

• 2+ years of experience in a customer-facing service role
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Strong organization, attention to detail, and follow-up skills
• Able to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

Qualifications

• Bachelor's degree (BA/BS)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

Pay

$75,000 - $105,000 per year

Schedule

Variable pay, issued as a monetary bonus or in another form

Benefits

• Medical, dental, vision, flexible spending and health savings accounts
• Life insurance, ADD, disability, retirement
• Paid vacation/time off, educational assistance
• May also include infertility assistance, paid parental leave and adoption assistance

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test.