Inside Sales Representative

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About the role

The Inside Sales Representative is responsible for reactivating inactive design and design-driven retail accounts through high-volume outbound phone outreach, strategic email follow-up, and occasional in-person selling at trade shows. Success in this role comes from building relationships over the phone, consistently prospecting, and turning inactive accounts into long-term customers. This role focuses on rebuilding customer relationships, generating new sales opportunities, providing product knowledge, processing orders, and delivering an exceptional customer experience.

The ideal candidate enjoys prospecting, is motivated by achieving sales goals, and thrives in a phone-driven sales environment. This individual is self-motivated, highly organized, entrepreneurial, and comfortable managing their own pipeline while working independently in a fast-paced, entrepreneurial environment. Strong communication skills and a passion for high-end home décor are essential.

Responsibilities

• Conduct high-volume outbound cold calls daily to inactive design and retail accounts nationwide.
• Re-engage dormant customers through relationship-building conversations that generate new sales opportunities.
• Build, manage, and grow a pipeline of reactivated customer accounts through consistent outbound outreach and follow-up.
• Use email strategically as a follow-up tool to reinforce customer conversations and maintain engagement.
• Successfully identify sales opportunities and close business while meeting monthly, quarterly, and annual sales goals.
• Develop and maintain an organized system to track customer outreach, follow-up activities, and sales opportunities.
• Take ownership of assigned accounts by building long-term customer relationships and increasing account activity.
• Demonstrate strong product knowledge and confidently communicate product features, availability, and solutions.
• Collaborate with Sales Directors, Account Managers, Customer Service, and Operations to ensure an exceptional customer experience.
• Stay informed on new product launches, market trends, and competitive offerings.
• Assist with trade shows and industry events as needed.

Requirements

• Minimum of 3 years of successful inside sales, outbound sales, business development, or call center sales experience.
• Proven success making high-volume outbound calls and building business through prospecting.
• Strong closing skills with the ability to uncover customer needs and create sales opportunities.
• Self-motivated, goal-oriented, and driven by achieving and exceeding sales targets.
• Entrepreneurial mindset with the ability to work independently and effectively manage a sales pipeline.
• Highly organized with excellent follow-up and time management skills.
• Strong verbal communication and active listening skills.
• Comfortable working with minimal supervision while managing multiple priorities.
• Proficient with Microsoft Outlook, Word, and Excel.
• Experience in the home furnishings, interior design, or luxury products industry is preferred but not required.
• Bachelor's degree preferred.

Physical Requirements

The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Benefits

• Uncapped commission potential in a role where your performance directly impacts your earnings.
• Play a pivotal role in our company’s transformation and growth.
• Align with a growing company that operates in the luxury market.
• Training and career development opportunities.
• High-paced and collaborative work environment.
• Eligible for up to a 6% employer 401(k) contribution following six months of employment.
• Paid time off away from work, including scheduled company holidays.
• Competitive benefits and incentivizing programs.
• Team building company sponsored events.
• Employee discount and bi-annual sample sale.

Pay

Starting annual salary: $50,000 base salary plus commissions on all sales. Exact compensation may vary based on skills, experience, and location.