Inside Sales Representative
Why This Job
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.
What You'll Do
- Process all customer transactions accurately and timely including sales orders, inquiries, quotes or returns
- Obtain accurate information relating to shipment dates and expected dates of delivery
- Educate customers about product features
- Contact customers following sales to ensure ongoing satisfaction and resolve complaints
- Respond to requests for product and company related information
- Communicate unexpected increases or decreases in demands for product to the operations team
- Maintain proficiency in using personal computer, including company software, SAP and Microsoft Office
- Follow company policies and procedures
- Present a professional image at all times to customers and constituents, both in person and over the phone
- Support outside sales efforts as necessary
- Perform other duties as assigned
What You'll Need
- 1 - 5 years experience in an inside sales office environment
- SAP experience a plus
- Effective listening and communication skills (verbal and written)
- Negotiation and phone skills
- Technical expertise and knowledge of company products
- Problem solving and analytical skills
- High regard for attention to detail
- Demonstrated ability to handle difficult customers with diplomacy and tact
- Must have excellent time management skills
- Team player that can also work independently
Your Education
A Bachelors degree preferred
Pay
Competitive compensation and bonuses
Schedule
Not specified
Benefits
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Skills
Effective listening and communication skills (verbal and written), negotiation and phone skills, technical expertise and knowledge of company products, problem solving and analytical skills, high regard for attention to detail, demonstrated ability to handle difficult customers with diplomacy and tact, excellent time management skills, team player that can also work independently
Benefits
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Qualifications
- 1 - 5 years experience in an inside sales office environment
- SAP experience a plus
- Effective listening and communication skills (verbal and written)
- Negotiation and phone skills
- Technical expertise and knowledge of company products
- Problem solving and analytical skills
- High regard for attention to detail
- Demonstrated ability to handle difficult customers with diplomacy and tact
- Must have excellent time management skills
- Team player that can also work independently