Inside Sales Representative
About the role
Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). Enters orders into computer system and schedules delivery of products. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Responsibilities
- Assists with customer inquiries on product selection, pricing, availability, and refunds/exchanges.
- Sells company products/services and related items.
- Provides material estimates and quotes for small packages.
- Enters orders into computer system and schedules delivery of products.
- Handles and resolves simple customer complaints.
- Forwards more complex issues to more senior staff for resolution.
Requirements
- High School Diploma or General Education Degree (GED)
- Six (6) months sales-related experience
- Or equivalent combination of education and experience
Qualifications
- Working knowledge of company products, procedures and practices
- Knowledge of sales techniques
Skills
- Customer service skills
- Sales techniques
- Computer system entry and scheduling
Benefits
Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. To view all our benefit offerings, click here.
Pay
Competitive salary based on experience and qualifications.
Schedule
Variable schedule to accommodate business needs.
Benefits
Builders FirstSource offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. For details, visit www.bldrbenefits.com.
Company Information
Built on a foundation of integrity, Builders FirstSource is America's largest supplier of building materials, value-added components and building services to the professional market. We help make the dream of home ownership more achievable every day. BFS empowers its employees to rise to new challenges, learn new skills, and add to their career tool belts every day.
Equal Opportunity Employer
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com.