Inside Sales Representative

About the role

Manage the overall account relationship by providing strategic service and support to the assigned customer base. Maximize margins, gain market share, and drive value-added solution selling.

Responsibilities

• Work with internal and external resources to provide customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
• Develop and manage customer strategy in assigned account territory.
• Sell and drive solutions selling within the approved account level strategy.
• Own the customer interface for backend Quality processes: corrective actions and field Quality Reports.
• Maintain Perfect Order Index (POI) and inventory integrity to minimize write-offs/billbacks.
• Own the customer interface for important Credit and Financial Information and coordinate all available resources and support functions.
• Set strategy for the quote process, coordinate resources and processing of customer quotations, validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application), and notify the customer of all/any price increases.

Requirements

2-4 years' experience in electronics distribution; experience in passive electronics (IP&E) component sales strongly preferred (Power Supplies, Cable assemblies, Thermal, Connectors, Magnetics, Capacitors/Resistors).

Qualifications

• Systems savvy, ability to adapt quickly.
• Proficiency in MS Office Suite, advanced Excel skills (VLOOKUP, Macros, etc.) a plus.
• The ability to build influential relationships.
• The ability to work collaboratively with internal and external resources to generate results.
• Strong communication, negotiating, and organization skills.
• Strong customer service and sales skills.

Skills

Systems savvy, ability to adapt quickly. Proficiency in MS Office Suite, advanced Excel skills (VLOOKUP, Macros, etc.). Strong communication, negotiating, and organization skills. Strong customer service and sales skills.

Benefits

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities

Pay

$23.85 - $29.15 per hour

Schedule

Hybrid schedule of 3 days in the office (Tuesdays, Wednesdays, and Thursdays) and 2 days per week from home.