Inside Sales Representaive

Pioneer Industrial Corporation is a prominent corporation known for its expertise in sourcing, manufacturing, and servicing industrial equipment across various industries including refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Their wide range of industrial equipment encompasses Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications. With a commitment to quality and customer satisfaction, Pioneer Industrial offers comprehensive solutions to meet the diverse needs of their clients in the industrial sector. Join Pioneer Industrial Corporation and be part of a dynamic team driving innovation and excellence in the industrial equipment industry.

Responsibilities

• Prepare and enter quotations, sales orders, and purchase orders for products and services.
• Work closely with the Outside Sales team, valve, gasket, and pump shops to ensure accurate and timely order processing.
• Answer incoming calls, respond to emails, and address customer inquiries, concerns, and complaints in a timely manner.
• Build effective relationships and trust with customers through active listening and understanding of their needs.
• Follow up and expedite customer orders as needed, ensuring customer satisfaction.
• Collaborate with vendors on purchase orders, maintaining effective communication channels.
• Maintain both digital and physical files accurately to ensure easy retrieval of information.
• Provide backup support for other Inside Sales representatives during their absence.
• Complete required training to gain knowledge of the company's product lines.
• Perform other related duties as assigned by management.

Qualifications

• A minimum of 3 years of industry experience is preferred.
• A High School Diploma or equivalent.
• Self-motivated and a self-starter with excellent communication, time management, and organizational skills.
• Strong basic math skills, high attention to detail, and the ability to multitask.
• Good computer skills, including proficiency in Microsoft Office.
• General office functions knowledge and a typing speed of at least 35 words per minute.

About the Role

Pioneer Industrial Corporation is a subsidiary of Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.