Inside Sales Rep - Power Systems

Overview

Quinn Company, your local Caterpillar store, is hiring an Inside Sales Rep in Riverside, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance-based drive is the foundation of the company's culture.

Responsibilities

• Working directly with service supervisors, technicians, and coordinators for the purpose of identifying turnaround timeline requirements, leveraging additional upsell opportunities, driving the sale, and scheduling repairs & PMs; while promoting customer satisfaction through a highly informed customer to create future loyalty.
• Review all written reports & photographic documentation to ensure a solid quotation. Employ methods such as; expert quote assistance, job walks, delegation of quoting a specific scope of work through an internal or external vendor in order to provide a fully documented parts list & service execution plan prior to scheduled events.
• Provide influence to customers for all service technician recommendations reported by technicians, managing representatives, or as a result of being reported under a CSA inspection or service event.
• Solicit opportunities for private or government bid packages.
• Identify & pursue additional business opportunities by creating new or utilizing existing exception reports such as; new customer account number report, inactive CSA’s, expiring ESC’s, expiring factory warranty, PIP & Safety letter completion report, DBS equipment population list, IMACS new product sales list.
• Interface as service liaison between customers, service technicians, supervisors, & sales representatives to culminate a team effort.
• Work with technical quoters, management, & expert company resources to ensure quotes are accurate in materials, labor, and support requirements as requested for assured profitability and customer satisfaction.
• Develop and maintain a close positive working relationships, open communication, & personal accountability with all associates; to include, sales, service, parts, engineering, vendors, and all support departments.
• Maintain & strive to enhance your professional knowledge of new products, parts, & services, through personal engagement within manager assigned training lessons or individually selected courses performed online under the factory-sponsored Dealer Performance Center (DPC).

Qualifications

• Two (2) years related experience and training, or equivalent combination of education and experience.
• Individual possess background knowledge of the Caterpillar and/or competitor product lines within the commercial engine market.
• Position requires the ability to learn & perform Caterpillar dealer business operations within the Dealer Business System (DBS), TMI, Caterpillar (CWS), Saleslink, & IMACS.
• Soft skills proficiency within: Word, Access, Excel, PowerPoint, Adobe, and Internet applications.
• Maintain the ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates.
• Individual demonstrates well-written and verbal communication skills, has a high school diploma or equivalent as required.
• Candidate should possess management deemed comparable business experience, technical trade certification, or a professional degree would be a plus.
• One must maintain a valid California driver’s license in good standing.
• Need a self-starter with strong communication, organization, customer service, & PC soft skills.