Inside Sales Rep - INR

About the role

Increases revenue by responding to and initiating incoming and outgoing potential customer inquiries, using company resources, policies, and procedures to provide complete, accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness.

Responsibilities

• Establishes customer contact by receiving inbound or initiating follow-up outbound calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Facilitates sales process by communicating and sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results