Inside Sales Rep.

DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices across the continental United States. As an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products, we are celebrating our 100th anniversary in 2026.

About the role

The Inside Sales Representative will support the sales team by calling existing and potential national customers, leveraging strong sales and customer service skills to identify opportunities and build relationships.

Responsibilities

• Communicate with customers to identify sales opportunities, resolve issues, and provide consultative sales support.
• Proactively engage with accounts to strengthen client relationships, identify opportunities for additional products or services, address ongoing needs, and ensure overall satisfaction.
• Maintain and update the Customer Relationship Management (CRM) system daily to ensure accurate and current customer data.
• Conduct timely follow-up activities to advance and close sales opportunities.
• Prepare, detail, and submit accurate and competitive final proposals to customers.
• Consistently work toward and achieve assigned sales targets and performance objectives.
• Complete projects on time and within budgeted costs.
• Provide support on sales projects and initiatives as needed.
• Demonstrate initiative by continuously learning and applying new sales strategies, tools, and technologies.
• Share product knowledge and aid team members across the office and region when needed.
• Perform other related duties and responsibilities as assigned by the Manager.

Requirements

• Bachelor’s degree preferred.
• Minimum of two years of proven sales experience, preferably in an inside sales or customer-facing role.
• Proficient with Microsoft Outlook, Word, Excel, CRM, and ERP/data management systems.
• Strong attention to detail and comfort working with numbers.
• Excellent assessment, analytical, and problem-solving skills.
• Ability to multi-task and perform efficiently in a fast-paced environment.
• Professional demeanor with outstanding customer service and relationship-building skills.
• Outgoing personality with a natural ability to connect with and support customers.
• Excellent verbal and written communication skills; able to collaborate effectively with colleagues, supervisors, and other departments.
• Demonstrated strong work ethic, reliability, self-motivation, and goal orientation—references should confirm these attributes.
• Mechanical aptitude is a plus.
• Experience supporting field service operations is a plus.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.