Inside Sales Rep

Responsibilities

• Answer and manage incoming calls on the main customer service line, screen inquiries, and direct to appropriate internal teams
• Serve as a primary point of contact for customer inquiries, ensuring timely and professional responses
• Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge
• Convert approved quotations into orders using QuoteWerks
• Enter and process customer orders in Sage 50, ensuring accuracy and completeness
• Route completed orders to order processing or back to Sales when purchase order revisions are required
• Ensure all customer, pricing, and order data is accurately recorded and maintained in company systems (QuoteWerks, Sage 50)
• Maintain proper documentation to support transactions and ensure audit readiness
• Provide backup support to production and order processing teams as needed
• Collaborate with Sales, Operations, and Finance to resolve order or customer-related issues

Essential Qualifications / Experience

• Bachelor’s degree in Engineering or similar Technical degree required
• Ideal candidate has a career interest in Outside Technical Sales
• Experience in customer service, order management, or inside sales support preferred
• Strong attention to detail with a focus on data accuracy
• Experience with ERPs preferred
• Excellent communication and organizational skills
• Experience managing multiple priorities in a fast-paced environment
• Experience in a manufacturing or industrial environment preferred
• Exposure to structured processes or controlled environments (SOX awareness is a plus) preferred