Inside Sales - Reactivation Specialist

About the role

At ZipRecruiter, we're committed to helping our customers achieve success in their recruitment efforts. We've purposefully transitioned to a Customer Success vs Customer Support focus. Any veteran support rep will attest to the added value reactive support can have on the success of the customer experience. We've created this specialized role wherein we focus on the retention of our customers by addressing any and all concerns and working alongside the customer to solve them.

Responsibilities

• Contact accounts that have canceled their daily job advertisements
• Engage and prospect decision makers to re-open former paying Usage accounts
• Run call and email campaigns to reactivate accounts

Requirements

• B2B, B2C sales experience preferred
• Track record of meeting, exceeding goals, quotas
• High need for achievement and competition, loves to compete and win
• Enthusiastic, optimistic and certain of victory, unfazed by rejection
• Coachable, listens to and implements advice from manager
• Strong organization and time management skills
• Easily builds rapport and establishes relationships with prospects
• Listens patiently, will probe and clarify to get a real sense of customer's needs
• Resourceful, goes over, under, around and through obstacles to achieve success
• Bachelor Degree preferred but not required
• Must be located in the Phoenix, AZ metro area
• Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position

Qualifications

• Must be located in the Phoenix, AZ metro area

Skills

• Excellent communication skills
• Ability to build and maintain relationships
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Benefits

We offer a competitive salary, exceptional benefits package, flexible vacation and paid time off, an employer-matched 401(k) plan, and a fun environment where work-life balance is valued.

Pay

The US base pay for this position is $15.39 per hour. In addition to the base hourly rate, this role is eligible for a target commission of $27,720.00 annually (based on full-time hours and 100% quota attainment).

Schedule

Regular, reliable, and predictable attendance, along with consistent adherence to scheduled work hours, is an essential requirement of this position.