Inside Sales & Product Support Engineer

Elessent Clean Technologies is a global leader in process technologies driving sustainability and carbon neutrality in the metal, fertilizer, chemical, and oil refining industries. We provide extensive expertise across MECS® sulfuric acid production, STRATCO® alkylation, BELCO® wet scrubbing, and IsoTherming® hydroprocessing, enabling industrial markets to minimize environmental impact and optimize productivity.

About the role

The Inside Sales & Product Support Engineer provides technical-commercial support for Cleaner Refining M&R offerings, helping regional sales teams identify, develop, quote, and progress aftermarket opportunities. The role serves as a first-line product support resource for standard M&R offerings, prepares complete and accurate quote/proposal packages, coordinates supplier and internal inputs, supports CRM/Epicor data quality, and ensures opportunities move efficiently from customer request through quote, order acceptance, and handoff to execution.

Direct reporting to Cleaner Refining Product Management.

Responsibilities

• Serve as an inside sales and first-line product support resource for assigned standard CR M&R opportunities.
• Support regional sales teams and customers with routine product, scope, pricing-input, and quote-status questions; escalate non-standard or higher-risk issues to Product Management, Engineering, Technical Service, Commercial Operations, or Execution.
• Help sales teams determine the appropriate standard M&R product scope based on customer request, installed equipment, prior history, and available product guidance.
• Support share-of-wallet analysis by maintaining customer/site/product history and identifying repeat or adjacent M&R opportunities.
• Capture recurring customer questions, proposal issues, and field feedback to help Product Management improve standard tools, templates, and offering clarity.
• Prepare complete, accurate, and on-time quote/proposal packages for standard M&R offerings.
• Coordinate RFQs to vendors/suppliers and track supplier quote status.
• Review supplier inputs for completeness, scope alignment, and obvious commercial/technical gaps before escalation.
• Support quote revisions and clarifications.
• Support preparation and organization of routine commercial documentation required for M&R quotes, bids, and order handoff.
• Assist with PO review against the final quoted scope and support clean quote-to-order handoff to the execution team.
• Maintain standard M&R proposal templates, scope descriptions, exceptions/clarifications, and reference packages.
• Maintain standard M&R product reference materials, value proposition content, technical literature, installed-base information, and proposal support tools.
• Use those materials to support customer meeting preparation, proposal development, and regional sales follow-up.
• Help create and maintain accurate Epicor/CRM opportunity, quote, account, and forecast information.
• Track customer follow-up items after quotes are issued and help ensure opportunities do not stall due to lack of documentation, supplier input, or internal follow-up.
• Maintain quote, proposal, and order documentation in the appropriate systems.

Requirements

• Bachelor’s degree in Mechanical Engineering or related technical discipline; Mechanical Engineering strongly preferred.
• 3-5 years of experience in technical inside sales, proposal support, engineered equipment, aftermarket equipment, refinery/petrochemical equipment, mechanical equipment, or vendor-fabricated products.
• Ability to understand basic mechanical equipment scopes, drawings/specifications, supplier quotations, customer requirements, and repair/refurbishment terminology.
• Experience supporting RFQs, quote development, supplier coordination, proposal packages, PO review, and order handoff.
• Experience with CRM and ERP systems preferred; Epicor experience a plus.
• Strong proficiency with Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong technical-commercial judgment and ability to identify when escalation is required.
• Strong written and verbal English communication skills.
• Ability to work across time zones with regional sales, product management, engineering, suppliers, and execution teams.
• Ability to manage multiple open quotes and customer requests with accuracy, urgency, and follow-through.

Location

Overland Park, KS

Positions are open to candidates authorized to work in the United States for any employer.