Inside Sales (Plumbing Wholesale & Contractor Accounts)

Responsibilities

• Evaluate customer inquiries to determine appropriate service level—resolving issues directly or escalate to specialized support teams
• Build customer loyalty by understanding business needs and developing tailored solutions that create mutual value
• Leverage CRM and company tools to enhance customer interactions, track engagement history, and implement best practices
• Implement strategic time management to optimize productivity and customer response times
• Support account development with clear revenue, product mix, and profitability goals
• Prepare quotes and pricing aligned with company standards and customer expectations
• Gain insight into customer operations, successful metrics, and purchasing processes
• Deliver professional, knowledgeable service that reflects company values at every customer touchpoint
• Adapt communication style to effectively engage different customer segments throughout the supply chain
• PRACTICE consultative selling through attentive listening and meaningful dialogue

Requirements

• High school diploma, GED, or equivalent
• Previous sales experience
• Product/applications experience
• Basic computer proficiency
• Previous experience in plumbing, irrigation, or a related industry
• Minimum 2 years in similar position
• Wholesale distribution experience
• Customer-facing sales experience
• Strong problem-solving, leadership, and interpersonal skills
• Able to manage time and multitask in a busy environment
• Comfortable with initiating sales and recommending additional products
• Team player with a positive attitude

What We Offer

• Monday–Friday schedule (no nights or weekends)
• Matching 401(k) and profit-sharing program
• Comprehensive benefits package with supplemental options
• Paid holidays, PTO, and sick leave
• Christmas bonus, team-building events, and company picnic
• Employee discount program
• Ongoing product and sales training
• Career advancement opportunities