Inside Sales Parts Specialist Commercial

Duties and Responsibilities

• Provide superior engagement for sales follow-up and customer service to both external and internal customers.
• Aid in the maintenance and follow-up of open customer orders/sales support.
• Offer technical post-sale support to the sales organization, including monitoring shipping, delivery, and return status, as required.
• Handle incoming customer requests for orders and product information (equipment specifications and applications).
• Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
• Support add-on sales opportunities when receiving and processing customer orders.
• Drive technology and tool adoption within customer groups and sales channels to utilize tools such as WATSCO Ventures technology suite, Easy Stock, On Call Air, House call Pro, Credit for Comfort, Utilize eComm tools—Website and Mobile App, Salesforce, Utilize Contractor Assist—Pick-up Express.
• Adhere to CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.

Requirements

• Associate level degree preferred. Bachelor’s degree or higher a plus, but not required.
• Minimum 2+ years of experience or greater within the HVAC industry, wholesale distribution sales, or other similar service-related experience.
• Excellent customer service skills, verbal and written skills, organizational skills.
• Ability to obtain and maintain a valid Driver’s License.
• Availability to work 2 weekends during the fall for Annual Inventory.
• Ability to work effectively in both remote and in-office environments.