Inside Sales Operations Executive

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers worldwide. Listed on the London Stock Exchange and a member of the FTSE 100, Taylor & Francis is one of the world’s largest publishers of high-quality, peer-reviewed scholarly journals, books, e-books, and reference works. We empower learners, thinkers, and doers with trusted knowledge that advances research and enriches lives, fostering human progress through open debate and the courage to defend perspectives that stand up to scrutiny.

About the role

The Inside Sales Operations Executive is a newly created role responsible for supporting the Inside Sales team by managing operational, administrative, and transactional activities associated with customer renewals and sales processes. The role focuses on order processing, invoicing, opportunity management, contract administration, and customer support to ensure accurate and efficient execution of renewals and transactions. Working closely with Inside Sales Executives, Finance, Legal, and Customer Support teams, the role ensures data integrity, SLA compliance, and a seamless customer experience throughout the customer lifecycle.

This is a hybrid role requiring attendance at our Philadelphia office three days per week, with the remainder of the time working remotely.

Responsibilities

• Prepare, validate, and process customer order forms accurately and within agreed timelines.
• Verify customer information, pricing, entitlement, and contract terms prior to submission.
• Maintain accurate contract and customer documentation for compliance and audit requirements.
• Track order status and proactively manage follow-up actions to ensure timely completion.
• Manage invoicing processes for renewals, amendments, and new transactions.
• Liaise with Customer Support to resolve billing issues, payment queries, and invoicing discrepancies.
• Support revenue recognition processes by ensuring accurate transaction records.
• Assist with month-end and quarter-end activities related to renewals and sales operations.
• Maintain accurate financial documentation and reporting records.
• Maintain and update Salesforce records to ensure opportunity and customer data accuracy.
• Monitor renewal opportunities and identify contracts requiring attention or escalation.
• Manage the administration and execution of multi-year renewal agreements under $20K.
• Ensure contract terms, pricing, and renewal schedules are accurately reflected in internal systems.
• Support contract amendments, modifications, and customer communications throughout the renewal process.
• Coordinate with stakeholders to ensure successful and timely renewal completion.
• Support renewal pipeline management, forecasting, and performance reporting activities.
• Ensure accurate tracking of customer interactions, contract status, and renewal progression.
• Provide timely and professional support for customer and internal inquiries relating to renewals, contracts, orders, and invoicing.
• Deliver a high standard of customer service and ensure a positive customer experience.
• Partner with Inside Sales Executives to prioritize workloads and support revenue-generating activities.
• Act as a trusted point of contact for operational and transactional queries.

Requirements

• Experience in sales operations, customer support, or administrative roles.
• Experience in B2B environments, particularly with subscription or renewal-based business models.
• Ability to prioritize tasks and manage multiple customer accounts efficiently.
• Previous exposure to Salesforce and SAP preferred.
• Strong Microsoft Office skills, particularly Excel for data management.
• Excellent verbal and written communication skills.
• Strong work ethic and organizational skills to maintain accurate records and meet tight deadlines.

Benefits

• 15 paid vacation days
• 10 paid sick days
• 2 paid floating holidays
• Paid parental leave
• Paid leave for life events (e.g., wedding or moving)
• Medical, dental, and vision benefits
• 4 paid volunteering days per year
• Paid day off for your birthday
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development opportunities, including a bespoke Taylor & Francis Development Plan

Pay

Approximately $31 per hour, commensurate with experience.