Inside Sales Manager- Donor Gametes

About the role

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most. As a division of CooperCompanies, the company is driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by shared values — dedicated, innovative, friendly, partners, and do the right thing — CooperSurgical offers over 600 clinically relevant medical devices, including testing and treatment options, assisted reproductive technology, and genomic testing solutions. The Donor Gametes Services (California Cryobank and Donor Egg Bank USA) help intended parents reach their goals with rigorously screened, diverse donor sperm and eggs, serving the LGBTQ+ community, independent parents, and those with fertility challenges.

Responsibilities

This role reports to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high-performing Inside Sales team to provide an excellent customer experience. The leader is influential, motivational, creative, and continuously raises team performance while understanding the market landscape, customer journey, and enabling sales effectiveness through tools, autonomy, and continuous development.

• Prioritize exceptional customer experiences aligned with business strategy, revenue targets, employee engagement, and satisfaction
• Lead a proactive sales team that defends the value proposition, promotes the brand, and creates a loyal customer installed base
• Inspire a culture of extreme ownership, healthy competition, celebration of wins, and listening to the voice of reps; develop and manage talent aligned with a disciplined pay-for-performance structure
• Develop a best-in-class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through the entire lifecycle
• Manage workforce and capacity efficiently with the ability to flex schedules based on demand
• Manage a diverse portfolio to align customer requirements with specific products and solutions; implement dynamic pricing models where appropriate to respond to changing market patterns
• Forecast accurately and achieve monthly targets through intimate knowledge of team dynamics and predictability
• Leverage data-driven insights and metrics to measure and enhance performance, technical tools, and platforms (CRM, web platform, telephony system) to understand demand channels, customer trends, and workforce efficiency
• Understand levers for revenue, volumes, and customer behavior with the ability to pivot quickly to changing market dynamics
• Collaborate with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve the "go to market" model, enhance partnerships, and drive lead conversion and matching
• Stay updated on market trends, competitive landscape, and customer insights to identify new business opportunities
• Manage emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
• Solve problems through root cause and post-mortem analysis and implement processes to mitigate recurrences, enabling focus on selling activity
• Execute responsibilities with integrity and compliance to all policies and procedures, including CooperSurgical guiding principles and code of conduct

Qualifications

• Excellent selling and closing process with passion for integrating modern technology and tools into sales operations
• Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environments
• Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
• Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
• Solution-driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Fosters culture of collaboration, continuous improvement, and celebrating wins
• Advanced knowledge of Microsoft Office
• Own and manage team's lead pipeline
• Bilingual a plus
• Work environment: Remote
• Travel: 10%
• Minimum of 5 years' experience in Inside Sales, Marketing, or Customer Service
• Proven track record of leading a high-performing team, achieving revenue goals, and driving a high level of customer satisfaction
• Bachelor's degree in Business Administration, Management, Marketing, related field, or two to seven years related experience required

Benefits

• Medical coverage
• 401(k)
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick, and holidays
• Multiple other perks and benefits

Pay

Starting base pay: $82,000–$118,000 with total earnings potential up to $120,000 at target. Actual base pay includes many factors and is subject to change. This position may also be eligible for other types of compensation and benefits.