Inside Sales Manager

About the role

The Internal Sales Manager leads and develops the Internal Sales team to provide high-quality, customer-focused commercial and technical support that drives business growth.

Responsibilities

• Ensure team performance and competency in technical interpretation, order accuracy, and process adherence.
• Lead onboarding, training, and skills development.
• Identify cross-sell and upsell opportunities to maximize revenue.
• Coordinate with Sales, Engineering, and Aftermarket teams to ensure smooth operations.
• Manage order entry, quotes, contracts, and key accounts.
• Escalate and resolve customer issues promptly.
• Drive process improvements and maintain data integrity.
• Align team activities with business goals and product knowledge.

Requirements

• Associates Degree or 10 years relevant experience; high school diploma required.
• Minimum 5 years customer service experience and 2 years in leadership managing direct reports.
• Proficiency in ERP systems, Microsoft Office, and multi-channel communication.
• Strong verbal and written communication skills, with attention to data accuracy.