Inside Sales Manager

About the role

The Director of Inside Sales will own two lanes: Internal - manage the ISA team to daily appointment targets. This includes running the huddle, enforcing speed-to-lead, holding ISAs accountable to the number, managing ISA VAs, and scaling the team as we grow.

Responsibilities

• Run the sales team meetings and set activity targets
• Enforce speed-to-lead — every lead contacted within 5 minutes
• Track held appointments in real time and address any misses same-day
• Manage ISA VAs — daily tasks, output, and accountability
• Make live routing decisions on lead assignment
• Deliver a weekly ISA performance summary to leadership every Monday
• People management: Hire, train, and onboard ISAs as the team scales
• Hold direct accountability conversations when performance misses
• Manage out when coaching isn’t producing change
• Create the pace and culture of a high-performance call environment
• Pipeline development: Actively work lead partner relationships to increase booked ISA and agent calls
• Partner with marketing on lead quality and volume
• Build referral revenue intentionally — track it, manage the relationships, grow it
• Cook up coordination with expansion on referral agent recruiting

Requirements

• You’ve managed an ISA or inside sales team to specific daily metrics and owned the number
• You’ve had direct accountability conversations with underperformers — and you’ve made the call when coaching wasn’t enough
• You’ve built or owned a tracking system, not just reported into one
• You’ve managed external lead or referral relationships, not just received leads
• You hired and onboarded ISAs — you know what good looks like in the seat
• You generate urgency naturally. The team moves faster when you’re in the room

What’s Different About SavvySTR

• We operate in 30+ STR markets and are expanding to 90
• We have the leads, the systems, and the team
• We need the leader
• This is a ground-floor leadership role in a team scaling to 90 markets and 180 agents

Compensation & Details

• Base salary: $50K - $75K with performance bonus
• In-office — 37 Haywood St, Suite 300, Asheville NC
• Full-time | Reports to Director of Sales and Marketing