Inside Sales Manager - Aftermarket

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a manufacturing environment.

Responsibilities

• Lead, coach, and develop Inside Sales Representatives to meet targets
• Manage daily workflows and assignment of tasks
• Establish and monitor key performance indicators
• Drive quote-to-order conversion through effective follow-up
• Resolve customer escalations and ensure timely internal coordination
• Promote cross-selling and upselling during customer interactions
• Develop and implement standard work and best practices for sales activity

Requirements

• 5+ years in a Sales or customer-facing role
• 2+ years of team leadership experience
• Strong financial and commercial acumen
• Preferred experience in the automation industry
• Proficiency in MS Office, Salesforce, Epicor, and Windchill
• Advanced Excel skills with strong data analysis capabilities
• Excellent oral and written communication skills

Benefits

• Full-time work schedule
• Opportunity for professional development and leadership growth
• Engagement in strategic planning and decision-making related to aftersales operations
• Collaboration with senior leadership and cross-functional teams
• Access to systems and processes that enhance customer experience

Pay

$95,000 – $115,000 annually