Inside Sales - Madison IL

Key Responsibilities

• Manage and grow an assigned portfolio of existing accounts while prospecting for new customers
• Respond promptly to customer inquiries via phone and email; prepare and follow up on quotes
• Process customer purchase orders accurately and coordinate with operations on lead times and inventory
• Identify upselling and cross-selling opportunities across product lines (flat-rolled, structural, tubing, plate, etc.)
• Monitor market pricing and collaborate with purchasing on material costs
• Partner with the outside sales team on account development strategies
• Maintain accurate records in CRM and generate weekly pipeline and activity reports
• Resolve order discrepancies, delivery issues, and customer complaints in a timely manner

Required Qualifications

• Working knowledge of carbon flat-rolled and other steel products, grades, and specifications
• Proficiency with Microsoft Office Suite
• Strong verbal and written communication skills
• Ability to read and interpret mill certifications and material test reports (MTRs)
• Proven track record of meeting or exceeding sales targets

Preferred Qualifications

• 2+ years of inside sales or customer service experience, preferably in steel, metals, or industrial distribution
• Experience with ERP systems (Metals ERP, SAP, or similar)
• Familiarity with value-added processing services (slitting, cutting to length, shearing)
• Understanding of logistics and freight cost structures
• Associate or Bachelor degree in business, marketing, or a related field

What We Offer

• Health, dental, and vision insurance with employer contribution
• 401(k) with company match
• Paid time off and company holidays
• Ongoing product and industry training
• Clear advancement path into outside sales

Working Conditions

• Plant environment
• JSA (Job Safety Analysis)
• Office