Inside Sales - Instruments & Measurement

Typical Duties & Responsibilities

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis.
• The work load will be considered as ‘heavy’. Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders within the customers time requirements.
• Always build and cultivate solid relationships